Information about Catch Your Guide

Privacy Policy

CATCH YOUR GUIDE GMBH

 Toni Zulauf, Managing Partner
Schachenstrasse 75
CH-3436 Zollbrück
Tel:
+41 78 790 34 36
info@catchyourguide.com
catchyourguide.com

Company head office:

Schachenstrasse 75
CH-3436 Zollbrück
VAT Nr:
CHE-431.659.852 MWST

 

Privacy Policy Statement

At Catch Your Guide GmbH ("CYG" or "we") we respect your privacy and take protection of personal information very seriously.  This declaration serves to inform you about the collection and use of individual data of personal or factual circumstances of a specific or determinable natural person (“personal data”) when visiting our Website.

This declaration of data protection applies exclusively to our website (“Website”) (catch-your-guide.com). We assume no responsibility and accept no liability for links accessible from our website to the websites of third parties.  Clicking an external link is your sole responsibility.

1.     User consent

Please note that when you visit and use our website you consent to our processing your personal data within the framework of this declaration and the applicable data protection principles.

2.     Contact person

We are always at your disposal should you have any questions or messages concerning your personal data.   You can reach us under:

Catch Your Guide GmbH
Schachenstrasse 75
CH-3436 Zollbrück
Switzerland
service@catch-your-guide.ch

3.     Anonymous data collection

You may visit our webpages without downloading personal data. For this, we do not store any personal data. To improve our offers, we merely evaluate statistical data which permit no identifiable inference regarding your person.

4.     Processing of personal data

Regarding your client profile, we capture only the data listed below:

All information supplied by you specifically during an inquiry or booking (name, address, age, gender, contact details, services booked, existing equipment, contents of the booking etc.);

b)  IP-address;

c)   browser version and browser type used;

d)  date & time of the inquiry or booking;

e)  the password set up by you;

f)  fees and discounts in connection with a booking;

g)  a possible affiliation identity or link identity (having this enables us to determine whether you possibly came across our site on a partner platform);

h)  your chosen method of payment, the status of your booking transaction and the currency for the account.

Please note that this list states conclusively all personal data which we could process on our website unless this privacy policy explicitly mentions any further processing. However, in individual cases it is possible that we would not capture all these data. Basically, we only gather as many personal data as are necessary for correctly processing an agreement.

Fundamentally, on our website we do not generate personality profiles nor collect or process any sensitive personal data (e.g. of religious, political or ideological persuasion, state of health etc.). Reserved is the use of your personal data within the scope of credit rating which we may carry out or have carried out as part of normal agreement processing.

5.     Using your personal data & disclosure to third parties

We process your personal data on our website only in connection with an inquiry or booking made by you, to correct an error or to improve our online presence, and possibly for internal statistical purposes.

We are entitled and obliged to supply such data as service providers, who offer their services via out website, need for implementing service agreements with you. Service providers are obliged to use such data only in the same way as we do ourselves. We ensure that service providers do not use data for anything but the actual processing of a service and that they will not use such data for themselves or disclose them to third parties. For this purpose, we are granted relevant auditing and control rights.

Your data will not be disclosed to third parties via the website without your express consent. Excepted from this are our service provider partners whom we need for the execution of the agreement (e.g. payment system providers for payments via credit card or PayPal, providers of creditworthiness data, authorities regarding debt collection measures, etc.). In such cases we strictly observe the requirements of applicable data protection laws. The extent of data transmission is reduced to a minimum.

6.     Advertising & Newsletter

We are entitled to evaluate the collected user data for marketing and advertising purposes and to send both general and personalised advertising material about our own products or the products of third parties to you. This concerns data you have disclosed orally, in writing or electronically, as well as publicly accessible data. In this way, user clusters can be formed with similar user- and booking data. This serves the purpose of our being able to send you individualized offers that are tailor-made to your needs, as well as the improvement of the market and services CYG can offer.  Your personal data, including those in clusters, will not be disclosed to unauthorised third parties.

You may stop our sending promotional material to you at any time with immediate effect by sending use a notice via service@catch-your-guide.com. Receipt of the Newsletter may at any time be cancelled via the link in every Newsletter.

7.     Cookies

In various places, our website makes use of so-called cookies. Cookies are small text files which are transferred to your computer and stored in your browser. Their purpose is to make our offers more user-friendly, effective and safe. Furthermore, cookies enable our systems to recognize your browser and to offer services to you. Cookies do not contain any personal data. However, it is possible that a cookie may be allocated to a specific set of user data.

Our website uses only automated cookies. Apart from the above-mentioned advantages to the user, we do not trace cookies back to obtain user profiles for our benefit or to gain personally relevant knowledge.

You have the option of refusing cookies or to configure your browser to inform you every time our website attempts to insert a cookie. However, this may bring about that certain services cannot be used or are limited.

You will find further information about cookies (including instructions on how to block them)  in http://www.allaboutcookies.org/ge/

8.     Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called “cookies” which are stored on your computer and which enable an analysis of your use of the website. The information about your use of this website generated by the cookie is normally uploaded to a Google server in the USA and stored there. However, if the IP anonymisation on this website is activated, within the member states of the European Union or in other states party to the Agreement on the European Economic area, Google will first shorten your IP address. Only in exceptional cases is the complete IP address transferred to a Google server in the USA and is shortened there. On behalf of the operator of this website, Google will use this information to evaluate your usage of this website, to compile reports about website activities and to generate other services related to the website and internet usage concerning the website operator. In the context of Google Analytics, Google will not merge the IP address relayed by your browser with other data. You can prevent the storage of cookies by an appropriate setting in your browser software; however, it should be noted that in this case you may possibly not be able to fully use all the functions of this website.  Apart from that, you can prevent cookies from capturing data regarding your usage of the website (incl. your IP address) for Google, and the processing of such data by Google, if you download and install the link available under the following browser plugin: http://tools.google.com/dlpage/gaoptout?hl=de.

9.     Google Adwords Conversion Tracking

We use the online advertising programme "Google AdWords", and within Google AdWords conversion tracking. Google conversion tracking is a Google analysis service.

When you click on an advertisement delivered by Google, a cookie for conversion tracking will be stored on your computer. These cookies have limited validity, contain no personal data and thus do not serve personal identification.

When you visit certain Internet pages on our website and the cookie has not yet expired, Google, and we, can see that you have clicked on an advertisement and were forwarded to that page.

Every Google AdWords client receives a different cookie. Thus, there is no chance that cookies could be tracked via the websites of AdWords clients.

The information gained with the help of the conversion cookie serves to compile conversion statistics for AdWords clients who have decided to use conversion tracking. In this way clients learn the total number of users who have clicked on their advertisement and were forwarded to a page furnished with a conversion tracking tag. However, they obtain no information which would allow for personal identification of a user.

If you do not want to take part in tracking, you can object to this process by preventing the installation of cookies by selecting appropriate settings in your browser software (disabling option).  Then you will not be included in the conversion tracking statistics.

You will find further information and Google’s Privacy Policy under: http://www.google.de/policies/privacy/

10.   Facebook Plugins

Our website uses social plugins of the social network facebook.com which is run by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304 USA. The plugins are marked with the facebook logo or the phrase “facebook social plugin”.

If you visit a website on our Internet web page containing such a plugin, your browser will install a direct connection with the facebook servers. The content of the plugin is sent directly to your browser by facebook and your browser integrates it in the website.

By integrating the plugins, facebook obtains the information that you have visited the relevant page on our website. If you are logged in to facebook, facebook can allocate the visit to your facebook account. When you interact with the plugins, for instance click on the “like” button or leave a comment, the relevant information is sent directly from your browser to facebook and is stored there.

For further information about the purpose and scope of data collection and further processing and use of the data by facebook as well as the relevant rights and configuration options to protect your personal data, please refer to the facebook Data Protection Policy. https://www.facebook.com/policy.php.

If you do not want facebook to collect data via our website, you will need to log out of facebook before vising our website.

11.   Transmission of personal data

Transmission of data submitted by you from your server to the server via a contact form is encrypted. The data submitted on the contact form are not stored on your computer (no cookie or anything similar). Despite encryption, it is not possible to guarantee total security. For processing, the server will forward the data you have submitted on your contact form by e-mail. These e-mails are not encrypted. The use of e-mails is not technically secure; it can happen that e-mails are not delivered. E-mails can cross borders even though sender and receiver are in the same country. The confidentiality of e-mails cannot be guaranteed in case of lacking or insufficient encryption. Unencrypted e-mails are thus not suitable for the transfer of confidential information.

By using the contact form or by sending an e-mail, you consent to receive e-mail communication in full knowledge of the risks described.

12.   Storing your personal details

CYG ‘s own systems and data are hosted by sharetribe.com.  

Personal data collected on the website in the course of activities are hosted on sharetribe servers. The servers are protected from unauthorised access to the greatest extent possible.  Passwords are encrypted particularly, so that the integrity of your password is protected should anyone gain unauthorised access.

13.   Information, correction, transfer

At any time, you are entitled to request information about your stored data and to correct it. This service is free of charge. Please contact us should you require this. Please refer to our contact details under Nr. 2 of this Privacy Policy Statement.

You can view your data in your client account on the website at any time. You can change your e-mail address and your password at any time. You can always revise your address details before finalising a booking.

Furthermore, you are entitled to request free transfer of your personal details to a third party. However, please note that we cannot adjust your set of data to possible format requirements of a third party, and on no account will we transfer your booking history and passwords.

14.   Cancellation and deletion

You may cancel your consent to this Privacy Policy Statement at any time and demand that your personal data be deleted. Please contact us should you require this. Please refer to our contact details under Nr. 2 of this Privacy Policy Statement.

On receiving your request for cancellation, we freeze and block your profile. However, please note that under commercial and fiscal law we are obliged to retain booking records for a minimum period of 10 business years. Thus, we can neither delete nor process personal data in these records. Your application for deletion merely applies to any future processing.

If at the time we receive your cancellation and deletion request there are bookings pending, your personal data will continue to be active up to the final conclusion of the agreement. Your right of cancellation under this Privacy Policy in no way influences the completion of existing agreements and shall not constitute exceptional grounds for termination.

15.   Adjustments to this Privacy Policy Statement

Changes to this Privacy Policy Statement apply from the date of their publication on our website. Personal data collected under an older Privacy Policy Statement shall be handled according to this Privacy Policy Statement.

We reserve the right to change this Privacy Policy Statement at any time and to inform clients appropriately of such changes.

As at: March 2018